QUICK FIXES · 7 MIN READ
Troubleshooting
Resolve common output, player, clock, publishing and Stream Deck issues.
A graphic is missing or stuck
- Confirm the correct match is open in both the control room and Browser Source URL.
- Use Clear in the control room, then fire the graphic again.
- Refresh the OBS Browser Source if the published version recently changed.
- Check that the match has the required data: officials, lineups or formation starters.
A player is not available
- Add the player to the team squad first.
- Add them to the match Starting XI or Substitutes list.
- Scorers and card recipients must currently be on the pitch.
- A player already substituted off or sent off is disabled for later events.
The clock or score is wrong
- Pause the clock before changing the period or resetting it.
- Use the score minus and plus buttons for a correction without firing another goal graphic.
- Starting the clock automatically puts the scoreboard on air.
- Set and show added time separately; clear it at the end of the period.
The output background is wrong
- Use Alpha for native transparency, Black for luma keying, or Green for chroma keying.
- Check that the browser source URL ends with the expected background option.
- Remove key filters when using Alpha.
- For an OBS feed into ATEM or TriCaster, key the Green or Black background in the hardware mixer.
- Test dark club badges and dark team colours carefully when using a luma key.
Stream Deck cannot see matches
- Check the access key was pasted in full and has not been revoked.
- Choose Refresh matches in the button settings.
- The selected account must have access to the match.
- Choose the match once; it is shared across the ScoreFX buttons.
The published app looks out of date
- Publish the latest ScoreFX changes before checking the live site.
- Refresh the web page and the OBS Browser Source after publishing.
- If OBS still caches the old source, remove and re-add it using the same Browser Source URL.